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Find out how Pep-Talk has been adopted by some of the worlds largest Media and Directories businesses and how they have discovered Pep-Talk's valuable suite of customer retention technologies.
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Virtual Agent
Virtual Agent provides a unique browser interface enabling your operators to answer calls on behalf of your clients.
When a call arrives the interface provides a screen pop enabling the operator to greet the call in the manner required by the customer.
Different call handing preferences can be provided for the customer at different times of the day.
Operator can switch the call out to the client, take a message, send a text or SMS, or find an alternative client contact to put the caller through to.
Operators can also provide basic product information to the caller on behalf of your clients.
Operators can work from a central office or remote/home locations as required by the business.
All calls are provided on high quality digital phone lines to ensure callers experience excellent call quality every time.
Virtual agent can also be used in conjunction with our Virtual Office product, a complete telephony reseller portal for v-fax, v-phone, v-IVR and fax broadcast services.
Virtual Agent (~135 Kb) information booklet.
Ask us about Virtual Agent solution for your business.