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Call Logger
Call Logger records and archives the audio of important telephone conversations for mission critical call centres.
Call Logger can also be used for Legal Call Interception solutions.
Features
Records and stores the audio of telephone conversations.
Each audio file is stored with a unique ID number for ease of later retrieval.
Audio can be automatically moved off to an external storage facility on a regular basis.
Reports are pro-actively sent to the site manager each day, week, month (or other) showing details of call volumes, durations, audio files and storage space.
Custom reports are also available.
Enhanced Features
Enhanced features can be customised for specialised and proprietary installations.
Examples include legal call intercept, least cost routing, mobile number portability lowest cost call routing, interactive voice response, fax in and out.
Installation
Call Logger is installed on your site between your PBX and the outside world telephone network.
The system supports many protocols for most countries, most notably ISDN, SS7, CAS and VoIP.
Telco Protocols (~161 Kb)
System Options
Each server is a rack mount 2U chassis. Other chassis configurations such as cPCI are also available on request.
| System Options | No of T1s or E1s |
|---|---|
| SWA-CL2 | 2 |
| SWA-CL4 | 4 |
| SWA-CL8 | 8 |
| SWA-CL16 | 16 |
| SWA-CL24 | 24 |
Call Logger (~161 Kb)
Ask us to price a Call Logger solution for your business.